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Pylon

Customer Support AI · 38.4K followers · LinkedIn benchmark, all time (original)

data through 2026-09-21

Momentum — all time

Posts

1,058

Posts/wk

7.9

Avg engagement

134.9

smart avg / post

Momentum

-17%

2nd half of window vs 1st

2024-03-08 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — page + team, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-04-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — counted in every number on this pageExclude

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (53+ posts per category, 53+ per format) — too few posts to trust the average.

By category

Company Update253.873 posts
Hiring / Recruiting241.895 posts
Personal Story17687 posts
Industry Insight140.7145 posts
Customer Highlight97.4153 posts
Product Update84.5354 posts
Event83.199 posts
Celebratory Announcement461.233 posts · low n
Meme / Humor166.619 posts · low n

By format

Video156206 posts
Image131.7561 posts
Text Only122.1260 posts
Carousel296.311 posts · low n
Poll155.31 post · low n
Document119.919 posts · low n

Best day: Friday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2024-08-28 · Marty Kausas · Celebratory Announcement4.5K eng. (3.5K likes · 874 comments · 123 shares)

    Announcing Pylon's $17M Series A led by a16z. We founded the company under 2 years ago... Since then hundreds of the fastest growing compani…

    View post →
  • 2025-08-19 · Marty Kausas · Celebratory Announcement3.6K eng. (2.9K likes · 636 comments · 125 shares)

    Announcing Pylon's Series B led by a16z and BCV. Since starting the company 2.6 years ago, 780+ of the fastest growing companies including T…

    View post →
  • 2024-10-17 · Marty Kausas · Celebratory Announcement2.7K eng. (2.5K likes · 189 comments · 16 shares)

    We raised Pylon's $17M Series A in 14 days. We didn't need the money. We had been cash-flow positive the past 3 months. And we weren't talki…

    View post →
  • 2024-11-12 · Marty Kausas · Personal Story2.6K eng. (2.4K likes · 252 comments · 8 shares)

    We used to live in our office. Most people reacted "why would you do that?" We reacted "why wouldn't you?" We were having the time of our li…

    View post →
  • 2025-10-29 · Marty Kausas · Hiring / Recruiting1.8K eng. (1.7K likes · 157 comments · 14 shares)

    Half the company came into the office on Saturday. I made a deal with 🌶 Bennett Amodio that if the team collectively did 4000 pull-ups in 8…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2025-01-10 · Marty Kausas · Event0 eng. (0 likes · 0 comments · 0 shares)

    AI knowledge management is the future.

    View post →
  • 2025-06-03 · Company page · Customer Highlight0 eng. (0 likes · 0 comments · 0 shares)

    "Big shoutout to Max Alway-Townsend and Will de Rubertis for holding the line and to Pylon for giving us the tools to stay organized, move f…

    View post →
  • 2025-05-22 · Company page · Industry Insight1 eng. (1 likes · 0 comments · 0 shares)

    Be like Artisan and use Pylon!

    View post →
  • 2025-12-30 · Company page · Event1 eng. (1 likes · 0 comments · 0 shares)

    Slack is a powerful support channel when you run it with structure. Join us to learn how teams scale Slack support without losing ownership,…

    View post →
  • 2025-05-01 · Company page · Product Update2 eng. (2 likes · 0 comments · 0 shares)

    If only AI could make these graphs for us...

    View post →

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