Imagine AI
All companies

Pylon

Customer Support AI · 38.4K followers · LinkedIn benchmark, last 12 months (original)

data through 2026-09-21

Momentum vs prior 12 months

Posts

461

-7%

Posts/wk

8.8

-7%

Avg engagement

109.4

smart avg / post

-30%

Momentum

-54%

2nd half of window vs 1st

2025-09-30 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — page + team, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-04-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — counted in every number on this pageExclude

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (24+ posts per category, 24+ per format) — too few posts to trust the average.

By category

Company Update189.232 posts
Hiring / Recruiting183.444 posts
Personal Story123.930 posts
Industry Insight112.235 posts
Customer Highlight89.899 posts
Product Update89.7134 posts
Event76.967 posts
Celebratory Announcement207.612 posts · low n
Meme / Humor161.98 posts · low n

By format

Video170.369 posts
Text Only101.473 posts
Image100.5299 posts
Carousel145.76 posts · low n
Poll122.21 post · low n
Document96.313 posts · low n

Best day: Friday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2025-10-29 · Marty Kausas · Hiring / Recruiting1.8K eng. (1.7K likes · 157 comments · 14 shares)

    Half the company came into the office on Saturday. I made a deal with 🌶 Bennett Amodio that if the team collectively did 4000 pull-ups in 8…

    View post →
  • 2025-11-04 · Marty Kausas · Company Update1.8K eng. (1.6K likes · 127 comments · 7 shares)

    INTRODUCING... Our new purple building 🚀 Last year we moved into the iconic old UserTesting office. We were SO excited to have a space that…

    View post →
  • 2026-03-09 · Marty Kausas · Meme / Humor1.1K eng. (995 likes · 102 comments · 10 shares)

    CEO vs 11 SDRs (COLD CALL BLITZ) Who can book the most meetings in 25 mins? 🥇 Julia McCullough 🥈 Colby Keces 🥈 Luke Singer Unfortunately …

    View post →
  • 2025-12-02 · Marty Kausas · Celebratory Announcement959 eng. (867 likes · 90 comments · 2 shares)

    We made it on Forbes 30 Under 30 🚀 3 years ago we started Pylon to kill Zendesk and build the first support platform for B2B. We've built t…

    View post →
  • 2025-11-12 · Marty Kausas · Product Update856 eng. (700 likes · 128 comments · 28 shares)

    💥 INTRODUCING PRODUCT INTELLIGENCE 💥 Turn your customer feedback into a product strategy. Support teams hear the same feature requests ove…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2025-12-30 · Company page · Event1 eng. (1 likes · 0 comments · 0 shares)

    Slack is a powerful support channel when you run it with structure. Join us to learn how teams scale Slack support without losing ownership,…

    View post →
  • 2025-11-26 · Company page · Event3 eng. (3 likes · 0 comments · 0 shares)

    AI is redefining B2B support. Join us live to learn the playbook and how Pylon helps teams roll out AI with confidence.

    View post →
  • 2026-01-30 · Company page · Event3 eng. (3 likes · 0 comments · 0 shares)

    Support is moving fast and the best teams have visibility across every customer issue. Join us to see how VPs of Support and support manager…

    View post →
  • 2026-06-01 · Company page · Event3 eng. (3 likes · 0 comments · 0 shares)

    We ran a company-wide AI hackathon on top of Pylon. Join us for a behind-the-scenes look at 3 workflows we built for ourselves and use every…

    View post →
  • 2025-12-11 · Company page · Event4 eng. (3 likes · 1 comments · 0 shares)

    Support and customer success teams collaborate best when they can work from the same place. Join us to learn how support tickets surface cri…

    View post →

All posts in this window

Posts

0 posts found

Sort by: