Pylon
Customer Support AI · 36.7K followers · LinkedIn benchmark, last 12 months (original)
Report card vs prior 12 months
Posts
515
+15%Posts/wk
9.9
+15%Median eng.
76
-17%Smart avg
131
-14%Total eng.
77.9K
-6%Baseline vs market
- Median engagement 76 — top 15% of 87 tracked companies · top 27% of Customer Support AI (n=11)
- Posts per week 9.9 — top 7% of 87 tracked companies · top 9% of Customer Support AI (n=11)
- Engagement per 1K followers 4.12 — top 50% of 84 tracked companies · top 45% of Customer Support AI (n=11)
What worked
- Company Update — smart avg 258.8 across 44 posts (3.4× typical)
- Hiring / Recruiting — smart avg 200.4 across 51 posts (2.6× typical)
- Personal Story — smart avg 137.7 across 36 posts (1.8× typical)
- Industry Insight — smart avg 123 across 39 posts (1.6× typical)
- Customer Highlight — smart avg 97 across 94 posts (1.3× typical)
Best format: Video (smart avg 201.7, 79 posts). Best day: Friday. Best time block: 3pm–6pm UTC. Floors: 26+ posts per category, 26+ per timing bucket.
Who carried it
- 1. Marty Kausas · CEO @ Pylon | Building the Zendesk killer (+hiring!) — 55.7K engagement over 201 posts (80% of team engagement)
- 2. Robert Eng · Co-founder @ Pylon | Building the next Zendesk — 13.7K engagement over 165 posts (20% of team engagement)
- 3. Colby Keces · Support is drowning. I bring floaties. — 325 engagement over 1 posts (0% of team engagement)
Top-person dependency: 80% of team engagement rides on one poster.
Top posts
- 2025-08-19 · Marty Kausas · Celebratory Announcement3.6K eng. (2.9K likes · 636 comments · 125 shares)
Announcing Pylon's Series B led by a16z and BCV. Since starting the company 2.6 years ago, 780+ of the fastest growing companies including T…
View post → - 2025-10-29 · Marty Kausas · Hiring / Recruiting1.8K eng. (1.7K likes · 157 comments · 14 shares)
Half the company came into the office on Saturday. I made a deal with 🌶 Bennett Amodio that if the team collectively did 4000 pull-ups in 8…
View post → - 2025-11-04 · Marty Kausas · Company Update1.8K eng. (1.6K likes · 127 comments · 7 shares)
INTRODUCING... Our new purple building 🚀 Last year we moved into the iconic old UserTesting office. We were SO excited to have a space that…
View post →
Summary
- Posting pace rose 15% vs the prior 12 months (8.6/wk → 9.9/wk).
- Typical-post engagement fell 17% (median 92 → 76).
- Company Update posts earned 3.4× the company's typical post (44 posts).
- Marty Kausas drove 80% of team engagement — a single-poster dependency worth watching.
- Median engagement of 76 sits in the top 15% of 87 tracked companies.