Pylon
Customer Support AI · 38.4K followers · LinkedIn benchmark, last 12 months (original)
Momentum vs prior 12 months
Posts
461
-7%Posts/wk
8.8
-7%Avg engagement
109.4
smart avg / post
-30%Momentum
-54%
2nd half of window vs 1st
Engagement trend
Posting volume (bars) vs average engagement per post (line) — page + team, original posts
Momentum over time
Change in average engagement per post vs the previous month — green gaining, red losing
Category mix
Cadence
Average engagement by day posted (Pacific time)
Team contribution
Team data through 2026-04-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.
What drives engagement
Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (24+ posts per category, 24+ per format) — too few posts to trust the average.
By category
By format
Best day: Friday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.
Best performing posts
- 2025-10-29 · Marty Kausas · Hiring / Recruiting1.8K eng. (1.7K likes · 157 comments · 14 shares)
Half the company came into the office on Saturday. I made a deal with 🌶 Bennett Amodio that if the team collectively did 4000 pull-ups in 8…
View post → - 2025-11-04 · Marty Kausas · Company Update1.8K eng. (1.6K likes · 127 comments · 7 shares)
INTRODUCING... Our new purple building 🚀 Last year we moved into the iconic old UserTesting office. We were SO excited to have a space that…
View post → - 2026-03-09 · Marty Kausas · Meme / Humor1.1K eng. (995 likes · 102 comments · 10 shares)
CEO vs 11 SDRs (COLD CALL BLITZ) Who can book the most meetings in 25 mins? 🥇 Julia McCullough 🥈 Colby Keces 🥈 Luke Singer Unfortunately …
View post → - 2025-12-02 · Marty Kausas · Celebratory Announcement959 eng. (867 likes · 90 comments · 2 shares)
We made it on Forbes 30 Under 30 🚀 3 years ago we started Pylon to kill Zendesk and build the first support platform for B2B. We've built t…
View post → - 2025-11-12 · Marty Kausas · Product Update856 eng. (700 likes · 128 comments · 28 shares)
💥 INTRODUCING PRODUCT INTELLIGENCE 💥 Turn your customer feedback into a product strategy. Support teams hear the same feature requests ove…
View post →
Worst performing posts — settled posts only (published ≥7 days before the data edge)
- 2025-12-30 · Company page · Event1 eng. (1 likes · 0 comments · 0 shares)
Slack is a powerful support channel when you run it with structure. Join us to learn how teams scale Slack support without losing ownership,…
View post → - 2025-11-26 · Company page · Event3 eng. (3 likes · 0 comments · 0 shares)
AI is redefining B2B support. Join us live to learn the playbook and how Pylon helps teams roll out AI with confidence.
View post → - 2026-01-30 · Company page · Event3 eng. (3 likes · 0 comments · 0 shares)
Support is moving fast and the best teams have visibility across every customer issue. Join us to see how VPs of Support and support manager…
View post → - 2026-06-01 · Company page · Event3 eng. (3 likes · 0 comments · 0 shares)
We ran a company-wide AI hackathon on top of Pylon. Join us for a behind-the-scenes look at 3 workflows we built for ourselves and use every…
View post → - 2025-12-11 · Company page · Event4 eng. (3 likes · 1 comments · 0 shares)
Support and customer success teams collaborate best when they can work from the same place. Join us to learn how support tickets surface cri…
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