Pylon
Customer Support AI · 36.7K followers · LinkedIn benchmark, last 90 days (original)
Report card vs prior 90 days
Posts
37
-74%Posts/wk
2.9
-74%Median eng.
42
-47%Smart avg
54.5
-52%Total eng.
2.0K
-88%Baseline vs market
- Median engagement 42 — top 33% of 70 tracked companies · top 50% of Customer Support AI (n=10)
- Posts per week 2.8 — top 70% of 70 tracked companies · top 60% of Customer Support AI (n=10)
- Engagement per 1K followers 1.51 — top 61% of 70 tracked companies · top 50% of Customer Support AI (n=10)
What worked
- Customer Highlight — smart avg 55.8 across 24 posts (1.3× typical)
Best format: Image (smart avg 55.1, 29 posts). Best day: Tuesday. Best time block: 3pm–6pm UTC. Floors: 8+ posts per category, 8+ per timing bucket.
Who carried it
No employee posts in this window (company-page only).
Top posts
- 2026-05-26 · Company page · Industry Insight168 eng. (156 likes · 11 comments · 1 shares)
The spotlight is on 🔆 Sarah Taubner 🔆 today! For nearly a decade, Sarah has scaled post-sales teams in SaaS. Now a CS leader at Hummingbir…
View post → - 2026-07-15 · Company page · Product Update126 eng. (108 likes · 10 comments · 8 shares)
Customer support is going agentic. Today, we’re introducing the new Pylon, the first platform built for Agentic Customer Support. Available …
View post → - 2026-05-21 · Company page · Customer Highlight114 eng. (100 likes · 13 comments · 1 shares)
Today we have 🔆 Lakshmi Narayanan 🔆 in the spotlight! Lakshmi has over a decade of experience building and scaling customer success teams.…
View post →
Summary
- Posting pace fell 74% vs the prior 90 days (11/wk → 2.9/wk).
- Typical-post engagement fell 47% (median 79 → 42).
- Customer Highlight posts earned 1.3× the company's typical post (24 posts).
- Median engagement of 42 sits in the top 33% of 70 tracked companies.