Pylon

Report card vs prior 30 days

Baseline vs market

• Median engagement 35 — top 42% of 48 tracked companies · top 67% of Customer Support AI (n=6)
• Posts per week 2.5 — top 90% of 48 tracked companies · top 83% of Customer Support AI (n=6)
• Engagement per 1K followers 1.34 — top 54% of 48 tracked companies · top 50% of Customer Support AI (n=6)

What worked

• Customer Highlight — smart avg 46.8 across 8 posts (1.3× typical)

Best format: Image (smart avg 45.9, 8 posts). Best time block: 3pm–6pm UTC. Floors: 8+ posts per category, 8+ per timing bucket.

Who carried it

No employee posts in this window (company-page only).

Top posts

• 2026-07-15 · Company page · Product Update126 eng. (108 likes · 10 comments · 8 shares)

  Customer support is going agentic. Today, we’re introducing the new Pylon, the first platform built for Agentic Customer Support. Available …

  View post →
• 2026-07-10 · Company page · Customer Highlight98 eng. (88 likes · 7 comments · 3 shares)

  Braintrust's customers keep asking them the same question: "What do you use for support? How are you structuring this?" Alex Carleton, Head …

  View post →
• 2026-07-14 · Company page · Industry Insight57 eng. (56 likes · 1 comments · 0 shares)

  We've got 🔆 Emma Montgomery 🔆 in the spotlight! Emma has nearly five years of experience in customer success and product. She currently se…

  View post →

Summary

• Posting pace held steady vs the prior 30 days (2.6/wk).
• Typical-post engagement fell 53% (median 74 → 35).
• Customer Highlight posts earned 1.3× the company's typical post (8 posts).
• Median engagement of 35 sits in the top 42% of 48 tracked companies.