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Pylon

Customer Support AI · 38.4K followers · LinkedIn benchmark, last 90 days (original)

data through 2026-09-21

Momentum vs prior 90 days

Posts

32

-24%

Posts/wk

2.5

-24%

Avg engagement

52

smart avg / post

-16%

Momentum

-33%

2nd half of window vs 1st

2026-07-02 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — page + team, original posts

Momentum over time

Change in average engagement per post vs the previous week — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-04-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — counted in every number on this pageExclude

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (8+ posts per category, 8+ per format) — too few posts to trust the average.

By category

Customer Highlight56.919 posts
Product Update48.98 posts
Industry Insight52.71 post · low n
Event484 posts · low n

By format

Image54.721 posts
Video53.37 posts · low n
Text Only474 posts · low n

Best day: Tuesday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-08-04 · Company page · Customer Highlight162 eng. (154 likes · 6 comments · 2 shares)

    This morning we have 🔆 Dwaraka N 🔆 in the spotlight. Dwaraka N, Customer Success Manager at Beroe Inc. With over 10 years of experience in…

    View post →
  • 2026-09-08 · Company page · Customer Highlight148 eng. (136 likes · 12 comments · 0 shares)

    We have 🔆Jessica M.🔆 in the spotlight. Jessica Maposa, Senior Customer Success Manager at Applitools with over seven years of experience i…

    View post →
  • 2026-07-15 · Company page · Product Update129 eng. (110 likes · 10 comments · 9 shares)

    Customer support is going agentic. Today, we’re introducing the new Pylon, the first platform built for Agentic Customer Support. Available …

    View post →
  • 2026-07-02 · Company page · Customer Highlight105 eng. (102 likes · 3 comments · 0 shares)

    Today we have 🔆 Aaina Aggarwal 🔆 in the spotlight! With close to 11 years of experience in Customer Success, Aaina Aggarwal has partnered …

    View post →
  • 2026-07-10 · Company page · Customer Highlight98 eng. (88 likes · 7 comments · 3 shares)

    Braintrust's customers keep asking them the same question: "What do you use for support? How are you structuring this?" Alex Carleton, Head …

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-07-29 · Company page · Product Update14 eng. (13 likes · 0 comments · 1 shares)

    Join Robert and Advith for a live walkthrough of what's new at Pylon!

    View post →
  • 2026-08-31 · Company page · Event16 eng. (14 likes · 0 comments · 2 shares)

    Join Ava and Ruchi for a live walkthrough of what's new at Pylon!

    View post →
  • 2026-09-02 · Company page · Event21 eng. (18 likes · 1 comments · 2 shares)

    Join us to hear from Ethan at Haus Analytics, who brings over a decade of experience building support teams. He’ll share how he evolved his …

    View post →
  • 2026-08-18 · Company page · Event28 eng. (24 likes · 2 comments · 2 shares)

    Join us to hear how Eve is using Pylon’s Agentic Support Platform.

    View post →
  • 2026-08-27 · Company page · Customer Highlight28 eng. (26 likes · 1 comments · 1 shares)

    We're putting 🔆 Suzie Z. 🔆 in the spotlight! Suzie Zhang is a Customer Success Manager with over 8 years of professional experience across…

    View post →

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