Fin

Report card vs prior 90 days

Baseline vs market

• Median engagement 40 — top 40% of 70 tracked companies · top 60% of Customer Support AI (n=10)
• Posts per week 7.3 — top 17% of 70 tracked companies · top 20% of Customer Support AI (n=10)
• Engagement per 1K followers 0.52 — top 84% of 70 tracked companies · top 100% of Customer Support AI (n=10)

What worked

• Customer Highlight — smart avg 75.2 across 18 posts (1.9× typical)
• Product Update — smart avg 71 across 25 posts (1.8× typical)
• Event — smart avg 59.8 across 45 posts (1.5× typical)

Best format: Image (smart avg 119.2, 16 posts). Best day: Friday. Best time block: 3pm–6pm UTC. Floors: 8+ posts per category, 8+ per timing bucket.

Who carried it

No employee posts in this window (company-page only).

Top posts

• 2026-06-15 · Company page · Celebratory Announcement5.3K eng. (4.9K likes · 42 comments · 386 shares)

  Fin is joining Salesforce. Today, we announced that we signed a definitive agreement to be acquired by Salesforce. This is a huge milestone.…

  View post →
• 2026-05-11 · Company page · Event359 eng. (167 likes · 154 comments · 38 shares)

  Join us on May 14th as we reveal Operator, a major new product that transforms how you deliver customer experiences. Running an AI first sup…

  View post →
• 2026-05-23 · Company page · Event168 eng. (161 likes · 2 comments · 5 shares)

  Last week in San Francisco, we introduced Operator, a new agent for customer operations designed to help teams understand, manage, and impro…

  View post →

Summary

• Posting pace rose 90% vs the prior 90 days (3.9/wk → 7.4/wk).
• Typical-post engagement rose 82% (median 22 → 40).
• Customer Highlight posts earned 1.9× the company's typical post (18 posts).
• Median engagement of 40 sits in the top 40% of 70 tracked companies.