Imagine AI
All companies

Fin

Customer Support AI · 199.9K followers · LinkedIn benchmark, last 12 months (original)

data through 2026-09-09

Momentum vs prior 12 months

Posts

507

+196%

Posts/wk

9.7

+194%

Avg engagement

85.5

smart avg / post

-6%

Momentum

+51%

2nd half of window vs 1st

2025-09-30 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — page + team, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-08-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — counted in every number on this pageExclude

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (26+ posts per category, 26+ per format) — too few posts to trust the average.

By category

Product Update111.5121 posts
Industry Insight90.483 posts
Customer Highlight81.643 posts
Event58204 posts
Celebratory Announcement474.621 posts · low n
Personal Story159.44 posts · low n
Company Update154.512 posts · low n
Hiring / Recruiting127.418 posts · low n
Meme / Humor124.41 post · low n

By format

Image129.5103 posts
Carousel10146 posts
Text Only100.1171 posts
Video62.5182 posts
Document118.95 posts · low n

Best day: Thursday. Best time block: 9am–12pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-06-15 · Eoghan McCabe · Celebratory Announcement8.5K eng. (7.6K likes · 517 comments · 348 shares)

    We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in th…

    View post →
  • 2026-06-15 · Company page · Celebratory Announcement5.3K eng. (4.9K likes · 42 comments · 386 shares)

    Fin is joining Salesforce. Today, we announced that we signed a definitive agreement to be acquired by Salesforce. This is a huge milestone.…

    View post →
  • 2026-03-02 · Eoghan McCabe · Industry Insight2.1K eng. (1.8K likes · 167 comments · 183 shares)

    I wrote an article outlining my strong opinion on the one painful path that all SaaS companies must take if they wish to survive in this new…

    View post →
  • 2026-06-15 · Des Traynor · Celebratory Announcement1.9K eng. (1.7K likes · 247 comments · 17 shares)

    An exciting day today I'm so happy and proud for what this means for every single one of us who worked so hard, and I'm so incredibly thankf…

    View post →
  • 2026-05-12 · Eoghan McCabe · Company Update1.8K eng. (1.5K likes · 111 comments · 137 shares)

    We just changed the name of our company to Fin. Here's why

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-06-24 · Paul Adams · Event3 eng. (3 likes · 0 comments · 0 shares)

    Yes, I'm here at Customer Contact Week, come by our booth and learn all about Fin and what we're up to!

    View post →
  • 2025-10-27 · Company page · Product Update4 eng. (3 likes · 1 comments · 0 shares)

    As Fin takes on more complex queries and works across more channels, visibility and control become even more important. We've made significa…

    View post →
  • 2025-11-07 · Company page · Industry Insight4 eng. (3 likes · 1 comments · 0 shares)

    The market’s shifting fast. A few companies are driving all the growth while most of SaaS is down. Smaller tools are being rolled up, and bi…

    View post →
  • 2026-03-16 · Company page · Industry Insight4 eng. (4 likes · 0 comments · 0 shares)

    When it comes to AI, the early bird does indeed get the worm. If you’re still holding back, waiting to see how things play out, it might alr…

    View post →
  • 2025-10-31 · Company page · Customer Highlight5 eng. (4 likes · 1 comments · 0 shares)

    "If someone chatted with us live, they were twice as likely to convert." Emily Shirley from WHOOP shared that for their team, chat is a powe…

    View post →

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