Fin
Customer Support AI · 199.9K followers · LinkedIn benchmark, last 12 months (original)
Momentum vs prior 12 months
Posts
507
+196%Posts/wk
9.7
+194%Avg engagement
85.5
smart avg / post
-6%Momentum
+51%
2nd half of window vs 1st
Engagement trend
Posting volume (bars) vs average engagement per post (line) — page + team, original posts
Momentum over time
Change in average engagement per post vs the previous month — green gaining, red losing
Category mix
Cadence
Average engagement by day posted (Pacific time)
Team contribution
Team data through 2026-08-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.
What drives engagement
Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (26+ posts per category, 26+ per format) — too few posts to trust the average.
By category
By format
Best day: Thursday. Best time block: 9am–12pm UTC. Timing detail is in the Cadence chart above.
Best performing posts
- 2026-06-15 · Eoghan McCabe · Celebratory Announcement8.5K eng. (7.6K likes · 517 comments · 348 shares)
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in th…
View post → - 2026-06-15 · Company page · Celebratory Announcement5.3K eng. (4.9K likes · 42 comments · 386 shares)
Fin is joining Salesforce. Today, we announced that we signed a definitive agreement to be acquired by Salesforce. This is a huge milestone.…
View post → - 2026-03-02 · Eoghan McCabe · Industry Insight2.1K eng. (1.8K likes · 167 comments · 183 shares)
I wrote an article outlining my strong opinion on the one painful path that all SaaS companies must take if they wish to survive in this new…
View post → - 2026-06-15 · Des Traynor · Celebratory Announcement1.9K eng. (1.7K likes · 247 comments · 17 shares)
An exciting day today I'm so happy and proud for what this means for every single one of us who worked so hard, and I'm so incredibly thankf…
View post → - 2026-05-12 · Eoghan McCabe · Company Update1.8K eng. (1.5K likes · 111 comments · 137 shares)
We just changed the name of our company to Fin. Here's why
View post →
Worst performing posts — settled posts only (published ≥7 days before the data edge)
- 2026-06-24 · Paul Adams · Event3 eng. (3 likes · 0 comments · 0 shares)
Yes, I'm here at Customer Contact Week, come by our booth and learn all about Fin and what we're up to!
View post → - 2025-10-27 · Company page · Product Update4 eng. (3 likes · 1 comments · 0 shares)
As Fin takes on more complex queries and works across more channels, visibility and control become even more important. We've made significa…
View post → - 2025-11-07 · Company page · Industry Insight4 eng. (3 likes · 1 comments · 0 shares)
The market’s shifting fast. A few companies are driving all the growth while most of SaaS is down. Smaller tools are being rolled up, and bi…
View post → - 2026-03-16 · Company page · Industry Insight4 eng. (4 likes · 0 comments · 0 shares)
When it comes to AI, the early bird does indeed get the worm. If you’re still holding back, waiting to see how things play out, it might alr…
View post → - 2025-10-31 · Company page · Customer Highlight5 eng. (4 likes · 1 comments · 0 shares)
"If someone chatted with us live, they were twice as likely to convert." Emily Shirley from WHOOP shared that for their team, chat is a powe…
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