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Decagon

Customer Support AI · 77.1K followers · LinkedIn benchmark, last 30 days (original)

data through 2026-09-10

Momentum vs prior 30 days

Posts

11

-45%

Posts/wk

2.6

-45%

Avg engagement

81.4

smart avg / post

-41%

Momentum

not enough posts

2nd half of window vs 1st

2026-08-31 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — page + team, original posts

Momentum over time

Change in average engagement per post vs the previous week — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-03-05 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — counted in every number on this pageExclude

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (8+ posts per category, 8+ per format) — too few posts to trust the average.

By category

Company Update90.62 posts · low n
Customer Highlight851 post · low n
Hiring / Recruiting831 post · low n
Celebratory Announcement81.51 post · low n
Event813 posts · low n
Product Update79.33 posts · low n

By format

Image885 posts · low n
Document81.21 post · low n
Video79.75 posts · low n

Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-09-10 · Company page · Company Update248 eng. (231 likes · 15 comments · 2 shares)

    Decagon Sydney has a new home. 🇦🇺 We came to Sydney to work more closely with customers across Australia and APAC and build a local team t…

    View post →
  • 2026-08-31 · Company page · Customer Highlight118 eng. (108 likes · 3 comments · 7 shares)

    We’re proud to welcome ID.me, the identity verification network trusted across government, healthcare, and banking, as a Decagon customer. I…

    View post →
  • 2026-09-01 · Company page · Event89 eng. (66 likes · 6 comments · 17 shares)

    One month until Decagon Dialogues. 🎉 On October 1, we’re bringing together the people behind customer experience at some of the world’s mos…

    View post →
  • 2026-09-03 · Company page · Company Update79 eng. (74 likes · 3 comments · 2 shares)

    Intern summer flew by. 🥲 From their first week at Decagon to their last, our interns spent the last 3 months building, learning, exploring …

    View post →
  • 2026-09-04 · Company page · Hiring / Recruiting76 eng. (69 likes · 4 comments · 3 shares)

    After years as a founder, Sunny Rekhi knows what it feels like to have full ownership of a hard technical problem. That experience shaped ho…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-09-02 · Company page · Product Update47 eng. (43 likes · 2 comments · 2 shares)

    Introducing Campaign Composer, our new control center for proactive customer outreach. Earlier this year, Proactive Agents gave Decagon agen…

    View post →

All posts in this window

Posts

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