Decagon
Customer Support AI · 69.6K followers · LinkedIn benchmark, last 30 days (original)
Report card vs prior 30 days
Posts
25
-7%Posts/wk
5.8
-8%Median eng.
112
+15%Smart avg
111.3
-1%Total eng.
2.8K
-9%Baseline vs market
- Median engagement 112 — top 10% of 48 tracked companies · top 17% of Customer Support AI (n=6)
- Posts per week 5.7 — top 33% of 48 tracked companies · top 17% of Customer Support AI (n=6)
- Engagement per 1K followers 1.61 — top 44% of 48 tracked companies · top 33% of Customer Support AI (n=6)
What worked
- Company Update — smart avg 115.4 across 9 posts (1× typical)
Best format: Image (smart avg 113.4, 11 posts). Best time block: 3pm–6pm UTC. Floors: 8+ posts per category, 8+ per timing bucket.
Who carried it
No employee posts in this window (company-page only).
Top posts
- 2026-07-22 · Company page · Celebratory Announcement236 eng. (210 likes · 10 comments · 16 shares)
Excited to announce that Decagon is now available on the Amazon Web Services (AWS) Marketplace. Enterprises can now purchase Decagon directl…
View post → - 2026-07-08 · Company page · Hiring / Recruiting181 eng. (163 likes · 16 comments · 2 shares)
We took a walk with Shannon Y., one of our first Agent Product Managers in New York, to answer: What does an APM actually do? She revealed: …
View post → - 2026-07-27 · Company page · Customer Highlight176 eng. (152 likes · 11 comments · 13 shares)
We're proud to welcome Super.com, the savings super app that has put over $1 billion back in the pockets of everyday Americans, to the Decag…
View post →
Summary
- Posting pace held steady vs the prior 30 days (5.8/wk).
- Typical-post engagement rose 15% (median 97 → 112).
- Median engagement of 112 sits in the top 10% of 48 tracked companies.