Decagon
Customer Support AI · 69.6K followers · LinkedIn benchmark, last 12 months (original)
Report card vs prior 12 months
Posts
356
+107%Posts/wk
6.8
+106%Median eng.
87.5
+62%Smart avg
113.4
+27%Total eng.
44.3K
+159%Baseline vs market
- Median engagement 87.5 — top 13% of 87 tracked companies · top 18% of Customer Support AI (n=11)
- Posts per week 6.8 — top 20% of 87 tracked companies · top 27% of Customer Support AI (n=11)
- Engagement per 1K followers 1.79 — top 70% of 84 tracked companies · top 64% of Customer Support AI (n=11)
What worked
- Celebratory Announcement — smart avg 161.2 across 53 posts (1.8× typical)
- Hiring / Recruiting — smart avg 144.4 across 64 posts (1.7× typical)
- Company Update — smart avg 131.9 across 42 posts (1.5× typical)
- Customer Highlight — smart avg 108.3 across 30 posts (1.2× typical)
- Product Update — smart avg 99.1 across 39 posts (1.1× typical)
Best format: Carousel (smart avg 134.3, 20 posts). Best day: Wednesday. Best time block: 9pm–12am UTC. Floors: 18+ posts per category, 18+ per timing bucket.
Who carried it
- 1. Ashwin Sreenivas · President / Co-Founder at Decagon — 13.0K engagement over 79 posts (59% of team engagement)
- 2. Aaref Hilaly · Partner at Bain Capital Ventures — 4.0K engagement over 21 posts (18% of team engagement)
- 3. Bihan Jiang · Director of Product @ Decagon — 3.3K engagement over 13 posts (15% of team engagement)
Top posts
- 2025-08-22 · Bihan Jiang · Hiring / Recruiting1.2K eng. (916 likes · 246 comments · 3 shares)
Excited to step into my new role as Director of Product at Decagon! In the past year, we’ve grown the company exponentially, partnered with …
View post → - 2026-01-28 · Ashwin Sreenivas · Celebratory Announcement966 eng. (866 likes · 71 comments · 29 shares)
I’m excited to announce that Decagon has raised $250M in Series D funding at a $4.5B valuation, co-led by Coatue Management and Index Ventur…
View post → - 2025-09-29 · Aaref Hilaly · Personal Story957 eng. (907 likes · 41 comments · 9 shares)
This is the kind of tenacity I love to see in a founder: our close friend Zareen Khan, of Zareen's Restaurants fame, found her delivery van …
View post →
Summary
- Posting pace rose 106% vs the prior 12 months (3.3/wk → 6.8/wk).
- Typical-post engagement rose 62% (median 54 → 87.5).
- Celebratory Announcement posts earned 1.8× the company's typical post (53 posts).
- Ashwin Sreenivas drove 59% of team engagement.
- Median engagement of 87.5 sits in the top 13% of 87 tracked companies.