Sierra
Customer Support AI · 89.2K followers · LinkedIn benchmark, last 90 days (original)
Report card vs prior 90 days
Posts
98
-1%Posts/wk
7.6
-1%Median eng.
90.5
-18%Smart avg
109.5
-16%Total eng.
11.3K
-14%Baseline vs market
- Median engagement 90.5 — top 16% of 70 tracked companies · top 20% of Customer Support AI (n=10)
- Posts per week 7.6 — top 13% of 70 tracked companies · top 10% of Customer Support AI (n=10)
- Engagement per 1K followers 1.29 — top 67% of 70 tracked companies · top 70% of Customer Support AI (n=10)
What worked
- Customer Highlight — smart avg 113.8 across 22 posts (1.3× typical)
- Industry Insight — smart avg 112.7 across 22 posts (1.2× typical)
- Event — smart avg 100 across 39 posts (1.1× typical)
Best format: Image (smart avg 121.6, 43 posts). Best day: Thursday. Best time block: 3pm–6pm UTC. Floors: 8+ posts per category, 8+ per timing bucket.
Who carried it
No employee posts in this window (company-page only).
Top posts
- 2026-06-01 · Company page · Event573 eng. (481 likes · 7 comments · 85 shares)
Join Bret Taylor, CEO of Sierra and Chair of OpenAI, in conversation with Ben Gilbert and David Rosenthal, hosts of Acquired, about the AI p…
View post → - 2026-05-19 · Company page · Celebratory Announcement456 eng. (367 likes · 7 comments · 82 shares)
#6 on the CNBC Disruptor 50 — our second year in a row making the list. A couple years ago, we had four design partners. Today, we're workin…
View post → - 2026-05-14 · Company page · Customer Highlight454 eng. (411 likes · 1 comments · 42 shares)
When you process payments for thousands of banks and millions of people, support isn't a nice-to-have — it's infrastructure. Fiserv is repla…
View post →
Summary
- Posting pace held steady vs the prior 90 days (7.6/wk).
- Typical-post engagement fell 18% (median 110 → 90.5).
- Customer Highlight posts earned 1.3× the company's typical post (22 posts).
- Median engagement of 90.5 sits in the top 16% of 70 tracked companies.