Orthogonal
Customer Support AI · 3.3K followers · LinkedIn benchmark, last 12 months (original)
Report card vs prior 12 months
Posts
75
+2400%Posts/wk
1.4
+1300%Median eng.
33
-49%Smart avg
49.9
-27%Total eng.
4.5K
+2090%Baseline vs market
- Median engagement 33 — top 60% of 87 tracked companies · top 55% of Customer Support AI (n=11)
- Posts per week 1.4 — top 85% of 87 tracked companies · top 82% of Customer Support AI (n=11)
- Engagement per 1K followers 18.3 — top 20% of 84 tracked companies · top 18% of Customer Support AI (n=11)
What worked
- Product Update — smart avg 51.8 across 24 posts (1.6× typical)
- Celebratory Announcement — smart avg 44.8 across 43 posts (1.4× typical)
Best format: Video (smart avg 62.9, 10 posts). Best day: Tuesday. Best time block: 12am–3am UTC. Floors: 8+ posts per category, 8+ per timing bucket.
Who carried it
- 1. Christian Pickett · Co-Founder — 1.9K engagement over 12 posts (100% of team engagement)
Top-person dependency: 100% of team engagement rides on one poster.
Top posts
- 2025-11-26 · Christian Pickett · Celebratory Announcement832 eng. (655 likes · 172 comments · 5 shares)
Excited to announce we are backed by Y Combinator (W26) Bera and I have been heads down the past couple of weeks. Building the product and t…
View post → - 2025-11-14 · Christian Pickett · Personal Story388 eng. (296 likes · 92 comments · 0 shares)
Big news: I closed out my chapter at Vercel last week. It’s bittersweet to leave a place so deeply committed to pushing the web forward. I’m…
View post → - 2026-02-24 · Christian Pickett · Product Update242 eng. (118 likes · 118 comments · 6 shares)
Run your entire GTM workflow directly in Claude Code. Just ran a full prospect enrichment pipeline, without writing a single line of code: 1…
View post →
Summary
- Posting pace rose 1300% vs the prior 12 months (0.1/wk → 1.4/wk).
- Typical-post engagement fell 49% (median 65 → 33).
- Product Update posts earned 1.6× the company's typical post (24 posts).
- Christian Pickett drove 100% of team engagement — a single-poster dependency worth watching.
- Median engagement of 33 sits in the top 60% of 87 tracked companies.