All companies

Orthogonal

Customer Support AI · 3.3K followers · LinkedIn benchmark, last 12 months (original)

data through 2026-08-01

Report card vs prior 12 months

Posts

75

+2400%

Posts/wk

1.4

+1300%

Median eng.

33

-49%

Smart avg

49.9

-27%

Total eng.

4.5K

+2090%

Baseline vs market

  • Median engagement 33 top 60% of 87 tracked companies · top 55% of Customer Support AI (n=11)
  • Posts per week 1.4 top 85% of 87 tracked companies · top 82% of Customer Support AI (n=11)
  • Engagement per 1K followers 18.3 top 20% of 84 tracked companies · top 18% of Customer Support AI (n=11)

What worked

  • Product Update — smart avg 51.8 across 24 posts (1.6× typical)
  • Celebratory Announcement — smart avg 44.8 across 43 posts (1.4× typical)

Best format: Video (smart avg 62.9, 10 posts). Best day: Tuesday. Best time block: 12am–3am UTC. Floors: 8+ posts per category, 8+ per timing bucket.

Who carried it

  • 1. Christian Pickett · Co-Founder1.9K engagement over 12 posts (100% of team engagement)

Top-person dependency: 100% of team engagement rides on one poster.

Top posts

  • 2025-11-26 · Christian Pickett · Celebratory Announcement832 eng. (655 likes · 172 comments · 5 shares)

    Excited to announce we are backed by Y Combinator (W26) Bera and I have been heads down the past couple of weeks. Building the product and t

    View post →
  • 2025-11-14 · Christian Pickett · Personal Story388 eng. (296 likes · 92 comments · 0 shares)

    Big news: I closed out my chapter at Vercel last week. It’s bittersweet to leave a place so deeply committed to pushing the web forward. I’m

    View post →
  • 2026-02-24 · Christian Pickett · Product Update242 eng. (118 likes · 118 comments · 6 shares)

    Run your entire GTM workflow directly in Claude Code. Just ran a full prospect enrichment pipeline, without writing a single line of code: 1

    View post →

Summary

  • Posting pace rose 1300% vs the prior 12 months (0.1/wk → 1.4/wk).
  • Typical-post engagement fell 49% (median 65 → 33).
  • Product Update posts earned 1.6× the company's typical post (24 posts).
  • Christian Pickett drove 100% of team engagement — a single-poster dependency worth watching.
  • Median engagement of 33 sits in the top 60% of 87 tracked companies.
2025-08-022026-08-02 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology