Benchmark DashboardAda
Customer Support AI · 52.0K followers · LinkedIn benchmark, last 12 months (original)
Momentum vs prior 12 months
Posts
335
+90%Posts/wk
6.4
+88%Avg engagement
56.8
smart avg / post
-25%Momentum
-27%
2nd half of window vs 1st
Engagement trend
Posting volume (bars) vs average engagement per post (line) — page + team, original posts
Momentum over time
Change in average engagement per post vs the previous month — green gaining, red losing
Category mix
Cadence
Average engagement by day posted (Pacific time)
Team contribution
Team data through 2026-08-27 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.
What drives engagement
Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (17+ posts per category, 17+ per format) — too few posts to trust the average.
By category
By format
Best day: Friday. Best time block: 9pm–12am UTC. Timing detail is in the Cadence chart above.
Best performing posts
- 2026-02-28 · Mike Murchison · Company Update659 eng. (622 likes · 28 comments · 9 shares)
34 people on our team welcomed new babies last year. Many were first-time parents. If you've been through it, you know - those first weeks a…
View post → - 2026-02-13 · Mike Murchison · Personal Story504 eng. (447 likes · 47 comments · 10 shares)
My relationship with my computer has changed more in the last month than in the previous 10 years. Here's a walkthrough of how I as a CEO am…
View post → - 2025-10-03 · Mike Murchison · Celebratory Announcement489 eng. (417 likes · 29 comments · 43 shares)
Thrilled to share that ada has been recognized by a16z as one of the top 50 AI-native application companies in the world — and the only Cana…
View post → - 2025-12-03 · Long Dinh · Personal Story419 eng. (365 likes · 54 comments · 0 shares)
On Dec 3, 2018, I packed everything into the trunk of my car and left Ottawa for Toronto A new city A new chapter A bet on a small company t…
View post → - 2026-01-21 · Mike Murchison · Celebratory Announcement417 eng. (379 likes · 17 comments · 21 shares)
Today we announce our partnership with Medallia. Most enterprises are experimenting with AI. Very few are seeing real business results. That…
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Worst performing posts — settled posts only (published ≥7 days before the data edge)
- 2026-03-11 · Shantha Kumar Sarrao · Industry Insight2 eng. (2 likes · 0 comments · 0 shares)
Definition of Human in the Loop!
View post → - 2026-03-24 · Shantha Kumar Sarrao · Industry Insight2 eng. (2 likes · 0 comments · 0 shares)
Most AI-in-CX conversations start in the wrong place. The question isn’t “Do customers trust AI?” It’s “Does it resolve the issue?” Data > a…
View post → - 2026-07-31 · Romina Corella Borras · Hiring / Recruiting2 eng. (2 likes · 0 comments · 0 shares)
Calling all the builders out there: we are hiring! 🛠️ We're kicking off 2 new roles at Ada to build out our security strategy from the grou…
View post → - 2026-01-09 · Company page · Industry Insight3 eng. (3 likes · 0 comments · 0 shares)
“Your call is important to us.” For most policyholders, that line lost its meaning a long time ago. Rising call volumes. Agent burnout. Lega…
View post → - 2026-02-04 · Shantha Kumar Sarrao · Product Update3 eng. (3 likes · 0 comments · 0 shares)
Your data just learned how to talk. We’ve launched the Ada MCP Server, allowing you to plug your Ada customer service data directly into too…
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