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Ada

Customer Support AI · 52.0K followers · LinkedIn benchmark, last 90 days (original)

data through 2026-09-09

Momentum vs prior 90 days

Posts

40

-63%

Posts/wk

3.1

-63%

Avg engagement

28.5

smart avg / post

-52%

Momentum

-34%

2nd half of window vs 1st

2026-07-02 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — page + team, original posts

Momentum over time

Change in average engagement per post vs the previous week — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-08-27 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — counted in every number on this pageExclude

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (8+ posts per category, 8+ per format) — too few posts to trust the average.

By category

Customer Highlight31.48 posts
Event29.611 posts
Product Update28.28 posts
Hiring / Recruiting31.24 posts · low n
Celebratory Announcement29.12 posts · low n
Industry Insight28.47 posts · low n

By format

Image31.517 posts
Text Only25.515 posts
Document31.23 posts · low n
Carousel30.44 posts · low n
Video29.41 post · low n

Best day: Friday. Best time block: 6pm–9pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-07-14 · Mike Murchison · Industry Insight166 eng. (143 likes · 18 comments · 5 shares)

    John Ruffolo and I wrote about "AI for All," Canada's new national AI strategy Evan Solomon released last month. The strategy is built on tr…

    View post →
  • 2026-07-17 · Company page · Customer Highlight85 eng. (68 likes · 14 comments · 3 shares)

    This is what it looks like to lead in the era of agentic CX. Meet Montie Steele of Aceable, our first-ever ACX Leader and someone who makes …

    View post →
  • 2026-07-31 · Jean-Philippe Leblanc · Hiring / Recruiting76 eng. (68 likes · 5 comments · 3 shares)

    Back from summer family vacations! Might as well find more working buddies! Next week we open two searches: a security/infra builder, and a …

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  • 2026-08-07 · Long Dinh · Event66 eng. (65 likes · 1 comments · 0 shares)

    "This is the most fun I have had in my entire career". Not a sentence you expect from a CFO. Two weeks ago I opened the enterprise track at …

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  • 2026-07-24 · Company page · Product Update61 eng. (56 likes · 0 comments · 5 shares)

    Ada is now on Instagram. Ada-powered AI agents can answer Instagram DMs natively: text and images in both directions, interactive replies, a…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-07-31 · Romina Corella Borras · Hiring / Recruiting2 eng. (2 likes · 0 comments · 0 shares)

    Calling all the builders out there: we are hiring! 🛠️ We're kicking off 2 new roles at Ada to build out our security strategy from the grou…

    View post →
  • 2026-07-09 · Shantha Kumar Sarrao · Customer Highlight3 eng. (3 likes · 0 comments · 0 shares)

    The House Wins Always!

    View post →
  • 2026-08-11 · Company page · Event4 eng. (3 likes · 0 comments · 1 shares)

    Last call: tomorrow you can watch a cancelled flight become a confirmed one, live in the Ada platform. From Cancelled to Confirmed runs Wedn…

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  • 2026-08-28 · Company page · Industry Insight6 eng. (6 likes · 0 comments · 0 shares)

    Only 45% of customers say they're "very satisfied" with their interactions with a business. Not because companies aren't reachable. Most bra…

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  • 2026-08-07 · Company page · Industry Insight7 eng. (7 likes · 0 comments · 0 shares)

    Your CSAT is 85% and your customers are still leaving. Both things can be true. CSAT measures how an interaction felt, not whether it worked…

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