Imagine AI
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Sendbird (delight.ai)

Customer Support AI · 37.5K followers · LinkedIn benchmark, last 90 days (original)

data through 2026-09-01
Excluding from this report:Company page reset

Momentum vs prior 90 days

Posts

12

-67%

Posts/wk

0.9

-68%

Avg engagement

92

smart avg / post

+76%

Momentum

-73%

2nd half of window vs 1st

2026-07-02 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — team only, original posts

Momentum over time

Change in average engagement per post vs the previous week — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-09-01 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — not counted in this reportExcluded — undo

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (8+ posts per category, 8+ per format) — too few posts to trust the average.

By category

Event106.45 posts · low n
Personal Story94.91 post · low n
Industry Insight90.91 post · low n
Celebratory Announcement902 posts · low n
Customer Highlight83.73 posts · low n

By format

Carousel113.43 posts · low n
Image941 post · low n
Video91.71 post · low n
Text Only76.77 posts · low n

Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-07-25 · John S. Kim · Event374 eng. (360 likes · 10 comments · 4 shares)

    It was an honor to participate in the Korea AI Summit in San Francisco today. The vision of creating an AI for all and establishing an AI-na…

    View post →
  • 2026-07-29 · John S. Kim · Event285 eng. (277 likes · 7 comments · 1 shares)

    I had a wonderful luncheon with the President and First Lady of South Korea, along with the Ambassador to the United States. It was incredib…

    View post →
  • 2026-08-26 · Owen Fisher · Personal Story122 eng. (89 likes · 15 comments · 18 shares)

    I’m excited to share that I’ve joined Freebuff as a Founding Engineer! We’re growing exponentially. Since I joined, we’ve already grown by n…

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  • 2026-08-02 · Sanghee Lee · Celebratory Announcement104 eng. (103 likes · 1 comments · 0 shares)

    I'm honored to share that I've been recognized as one of the Top 200 LinkedIn Voices in AI Workflow Automation by Favikon. According to the …

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  • 2026-07-28 · Owen Fisher · Event79 eng. (78 likes · 0 comments · 1 shares)

    Dang, Y Combinator Startup School SF was crazy. Heard from Sam Altman, Jensen Huang, and some of the best founders in the world. Chatted up …

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Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-07-07 · John S. Kim · Event4 eng. (4 likes · 0 comments · 0 shares)

    We feel incredibly fortunate to have found this school for our kids. If your family is looking for a kind, compassionate environment in the …

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  • 2026-08-20 · Yeji Yoon · Customer Highlight4 eng. (4 likes · 0 comments · 0 shares)

    This one is special. From a vision out of Marlborough to now every BJ's Wholesale Club member's concierge in their pocket 🤩

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  • 2026-08-20 · John S. Kim · Celebratory Announcement6 eng. (6 likes · 0 comments · 0 shares)

    We are grateful to partner with BJ's to innovate member care, but also pioneering how goods & services are discovered and purchased with AI.…

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  • 2026-08-20 · Mike Bohnett · Customer Highlight7 eng. (7 likes · 0 comments · 0 shares)

    Really excited to see how BJ's Wholesale has evolved their shopping experience into a digital AI assistant powered by delight.ai. For decade…

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  • 2026-07-07 · John S. Kim · Industry Insight39 eng. (38 likes · 0 comments · 1 shares)

    Companies shouldn't pay for two software platforms to do the job of one. Take customer service: too many businesses are still paying for a t…

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