Pylon
Customer Support AI · 36.7K followers · LinkedIn benchmark, last 12 months (reposts)
Report card vs prior 12 months
Posts
3
+200%Posts/wk
0.1
n/aMedian eng.
4
0%Smart avg
9
+125%Total eng.
27
+575%Baseline vs market
- Median engagement 4 — top 97% of 31 tracked companies
- Posts per week 0.1 — top 100% of 31 tracked companies
- Engagement per 1K followers 0.25 — top 97% of 30 tracked companies
Industry percentile withheld: only 2 tracked Customer Support AI companies (needs 4+).
What worked
No category clears the 8-post floor in this window.
Floors: 8+ posts per category, 8+ per timing bucket.
Who carried it
- 1. Marty Kausas · CEO @ Pylon | Building the Zendesk killer (+hiring!) — 22 engagement over 1 posts (100% of team engagement)
Top-person dependency: 100% of team engagement rides on one poster.
Top posts
- 2025-09-16 · Marty Kausas · Event22 eng. (21 likes · 1 comments · 0 shares)View post →
- 2025-10-28 · Company page · Celebratory Announcement4 eng. (4 likes · 0 comments · 0 shares)View post →
- 2025-10-29 · Company page · Customer Highlight1 eng. (1 likes · 0 comments · 0 shares)View post →
Summary
- Posting pace held steady vs the prior 12 months (0.1/wk).
- Marty Kausas drove 100% of team engagement — a single-poster dependency worth watching.
- Median engagement of 4 sits in the top 97% of 31 tracked companies.