Benchmark DashboardPylon
Customer Support AI · 38.4K followers · LinkedIn benchmark, last 12 months (original)
Momentum vs prior 12 months
Posts
303
-34%Posts/wk
5.8
-33%Avg engagement
143.7
smart avg / post
-15%Momentum
-19%
2nd half of window vs 1st
Engagement trend
Posting volume (bars) vs average engagement per post (line) — team only, original posts
Momentum over time
Change in average engagement per post vs the previous month — green gaining, red losing
Category mix
Cadence
Average engagement by day posted (Pacific time)
Team contribution
Team data through 2026-04-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.
What drives engagement
Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (16+ posts per category, 16+ per format) — too few posts to trust the average.
By category
By format
Best day: Sunday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.
Best performing posts
- 2025-10-29 · Marty Kausas · Hiring / Recruiting1.8K eng. (1.7K likes · 157 comments · 14 shares)
Half the company came into the office on Saturday. I made a deal with 🌶 Bennett Amodio that if the team collectively did 4000 pull-ups in 8…
View post → - 2025-11-04 · Marty Kausas · Company Update1.8K eng. (1.6K likes · 127 comments · 7 shares)
INTRODUCING... Our new purple building 🚀 Last year we moved into the iconic old UserTesting office. We were SO excited to have a space that…
View post → - 2026-03-09 · Marty Kausas · Meme / Humor1.1K eng. (995 likes · 102 comments · 10 shares)
CEO vs 11 SDRs (COLD CALL BLITZ) Who can book the most meetings in 25 mins? 🥇 Julia McCullough 🥈 Colby Keces 🥈 Luke Singer Unfortunately …
View post → - 2025-12-02 · Marty Kausas · Celebratory Announcement959 eng. (867 likes · 90 comments · 2 shares)
We made it on Forbes 30 Under 30 🚀 3 years ago we started Pylon to kill Zendesk and build the first support platform for B2B. We've built t…
View post → - 2025-11-12 · Marty Kausas · Product Update856 eng. (700 likes · 128 comments · 28 shares)
💥 INTRODUCING PRODUCT INTELLIGENCE 💥 Turn your customer feedback into a product strategy. Support teams hear the same feature requests ove…
View post →
Worst performing posts — settled posts only (published ≥7 days before the data edge)
- 2025-12-23 · Blanchard Kenfack · Celebratory Announcement5 eng. (5 likes · 0 comments · 0 shares)
Literally iconic
View post → - 2025-11-19 · Blanchard Kenfack · Customer Highlight12 eng. (11 likes · 1 comments · 0 shares)
Pumped to have helped bring Flagsmith onto Pylon. Smooth rollout, strong team, and already seeing the impact on their customer experience. E…
View post → - 2025-11-11 · Marty Kausas · Customer Highlight15 eng. (14 likes · 1 comments · 0 shares)
"We ended up choosing Pylon, and honestly, it’s been such a relief"
View post → - 2026-03-10 · Marty Kausas · Industry Insight15 eng. (13 likes · 1 comments · 1 shares)
Is the system of record dead? My thoughts:
View post → - 2025-11-19 · Marty Kausas · Customer Highlight16 eng. (16 likes · 0 comments · 0 shares)
“Pylon is the engine behind so much of what we do for customers 💜”
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