Imagine AI
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Giga

Customer Support AI · 35.6K followers · LinkedIn benchmark, last 12 months (original)

data through 2026-09-12
Excluding from this report:Company page reset

Momentum vs prior 12 months

Posts

233

+40%

Posts/wk

4.5

+41%

Avg engagement

93.4

smart avg / post

+31%

Momentum

-58%

2nd half of window vs 1st

2025-09-30 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — team only, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-07-29 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — not counted in this reportExcluded — undo

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (12+ posts per category, 12+ per format) — too few posts to trust the average.

By category

Celebratory Announcement242.821 posts
Personal Story182.636 posts
Customer Highlight116.913 posts
Hiring / Recruiting116.129 posts
Product Update85.836 posts
Event85.340 posts
Industry Insight65.948 posts
Company Update170.53 posts · low n
Meme / Humor116.57 posts · low n

By format

Video362.712 posts
Image170.763 posts
Text Only58152 posts
Carousel168.66 posts · low n

Best day: Monday. Best time block: 12pm–3pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2025-11-05 · Varun Vummadi · Celebratory Announcement5.9K eng. (5.5K likes · 277 comments · 126 shares)

    Excited to announce our $61M Series A to automate customer operations. The largest companies in the world like DoorDash choose Giga over all…

    View post →
  • 2025-11-05 · Esha Dinne · Celebratory Announcement2.5K eng. (2.4K likes · 137 comments · 18 shares)

    We have raised $61M, but that’s not what excites me. Our original idea was fine tuning LLMs for enterprises. Although we topped some benchma…

    View post →
  • 2026-01-22 · Varun Vummadi · Product Update1.6K eng. (1.4K likes · 101 comments · 38 shares)

    Introducing Giga’s browser agent. Giga can now log in and completes tasks end-to-end, just like your human agents. While working on some of …

    View post →
  • 2026-07-10 · Esha Dinne · Personal Story1.2K eng. (1.2K likes · 27 comments · 7 shares)

    A great co-founder will save your company. In 2019, I met Varun Vummadi the first week of freshman year at Indian Institute of Technology, K…

    View post →
  • 2026-07-09 · Varun Vummadi · Personal Story1.1K eng. (1.0K likes · 33 comments · 9 shares)

    I walked away from a PhD program at 22 to start a company with Esha Dinne. I met Esha Dinne freshman year at IIT Kharagpur. We shared the sa…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-06-10 · Adam Morse · Event1 eng. (1 likes · 0 comments · 0 shares)

    If you’re going to CCW don’t miss the opportunity to race Atlas to see who can finish first. A truly unique F1 simulator experience you won’…

    View post →
  • 2026-07-07 · Chandrasekhar Ambula V · Industry Insight1 eng. (1 likes · 0 comments · 0 shares)

    The best technical decisions often look like non-events. No dramatic recovery. No emergency fixes. No last-minute heroics. Just stable syste…

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  • 2026-06-04 · Adam Morse · Event2 eng. (2 likes · 0 comments · 0 shares)

    Vegas in three weeks! CCW is always one of the best events of the year for anyone serious about the future of customer experience and this y…

    View post →
  • 2026-06-04 · Adam Morse · Celebratory Announcement2 eng. (2 likes · 0 comments · 0 shares)

    What an incredible story….and it just the beginning. I can’t wait to see what the future holds for this incredible company and even better t…

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  • 2026-06-15 · Adam Morse · Event2 eng. (2 likes · 0 comments · 0 shares)

    Attending CCW or someone from your team? This is a must attend event and we hope to see you there.

    View post →

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