Imagine AI
All companies

Fin

Customer Support AI · 199.9K followers · LinkedIn benchmark, all time (original)

data through 2026-09-09
Excluding from this report:Company page reset

Momentum — all time

Posts

385

Posts/wk

3.5

Avg engagement

131.8

smart avg / post

Momentum

+103%

2nd half of window vs 1st

2024-08-14 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — team only, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-08-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — not counted in this reportExcluded — undo

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (20+ posts per category, 20+ per format) — too few posts to trust the average.

By category

Celebratory Announcement280.325 posts
Product Update149.697 posts
Industry Insight133.584 posts
Hiring / Recruiting119.738 posts
Event103.691 posts
Personal Story208.416 posts · low n
Company Update184.912 posts · low n
Meme / Humor160.26 posts · low n
Customer Highlight137.516 posts · low n

By format

Image151.3107 posts
Video150.450 posts
Text Only121.4210 posts
Carousel188.817 posts · low n
Document185.21 post · low n

Best day: Wednesday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-06-15 · Eoghan McCabe · Celebratory Announcement8.5K eng. (7.6K likes · 517 comments · 348 shares)

    We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in th…

    View post →
  • 2026-03-02 · Eoghan McCabe · Industry Insight2.1K eng. (1.8K likes · 167 comments · 183 shares)

    I wrote an article outlining my strong opinion on the one painful path that all SaaS companies must take if they wish to survive in this new…

    View post →
  • 2026-06-15 · Des Traynor · Celebratory Announcement1.9K eng. (1.7K likes · 247 comments · 17 shares)

    An exciting day today I'm so happy and proud for what this means for every single one of us who worked so hard, and I'm so incredibly thankf…

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  • 2026-05-12 · Eoghan McCabe · Company Update1.8K eng. (1.5K likes · 111 comments · 137 shares)

    We just changed the name of our company to Fin. Here's why

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  • 2026-03-05 · Eoghan McCabe · Hiring / Recruiting1.7K eng. (1.6K likes · 70 comments · 11 shares)

    The conventional wisdom when I was getting started was: Hire tried and true execs and get out of their way. There's a time for this still, b…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2024-09-11 · Rosie M. · Event0 eng. (0 likes · 0 comments · 0 shares)

    Join us today 🚀

    View post →
  • 2024-10-11 · Rosie M. · Product Update0 eng. (0 likes · 0 comments · 0 shares)

    Fin 2 is here!! 💥

    View post →
  • 2025-06-24 · Rosie M. · Product Update0 eng. (0 likes · 0 comments · 0 shares)

    If Fin doesn’t resolve at least 65% of customer queries, we’ll give you $1m💰💰 That’s how confident we are that Fin is THE best AI agent fo…

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  • 2024-12-13 · Rosie M. · Event1 eng. (1 likes · 0 comments · 0 shares)

    Don’t miss this incredible conversation between Stephen Fry and Brian Eno on how AI is reshaping everything from creativity to customer serv…

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  • 2025-02-17 · Rosie M. · Event1 eng. (1 likes · 0 comments · 0 shares)

    The speed of change in this space is mind-blowing!! If you're in customer service, you need to join us live on March 19th. Click below, then…

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