Imagine AI
All companies

Fin

Customer Support AI · 199.9K followers · LinkedIn benchmark, last 12 months (original)

data through 2026-09-09
Excluding from this report:Company page reset

Momentum vs prior 12 months

Posts

227

+51%

Posts/wk

4.4

+52%

Avg engagement

160.2

smart avg / post

+64%

Momentum

+73%

2nd half of window vs 1st

2025-09-30 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — team only, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-08-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — not counted in this reportExcluded — undo

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (12+ posts per category, 12+ per format) — too few posts to trust the average.

By category

Celebratory Announcement335.719 posts
Product Update189.366 posts
Hiring / Recruiting188.514 posts
Customer Highlight175.612 posts
Industry Insight166.545 posts
Event128.657 posts
Company Update238.59 posts · low n
Personal Story235.14 posts · low n
Meme / Humor2111 post · low n

By format

Carousel217.713 posts
Image190.960 posts
Video177.435 posts
Text Only151.1119 posts

Best day: Monday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-06-15 · Eoghan McCabe · Celebratory Announcement8.5K eng. (7.6K likes · 517 comments · 348 shares)

    We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in th…

    View post →
  • 2026-03-02 · Eoghan McCabe · Industry Insight2.1K eng. (1.8K likes · 167 comments · 183 shares)

    I wrote an article outlining my strong opinion on the one painful path that all SaaS companies must take if they wish to survive in this new…

    View post →
  • 2026-06-15 · Des Traynor · Celebratory Announcement1.9K eng. (1.7K likes · 247 comments · 17 shares)

    An exciting day today I'm so happy and proud for what this means for every single one of us who worked so hard, and I'm so incredibly thankf…

    View post →
  • 2026-05-12 · Eoghan McCabe · Company Update1.8K eng. (1.5K likes · 111 comments · 137 shares)

    We just changed the name of our company to Fin. Here's why

    View post →
  • 2026-03-05 · Eoghan McCabe · Hiring / Recruiting1.7K eng. (1.6K likes · 70 comments · 11 shares)

    The conventional wisdom when I was getting started was: Hire tried and true execs and get out of their way. There's a time for this still, b…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2026-06-24 · Paul Adams · Event3 eng. (3 likes · 0 comments · 0 shares)

    Yes, I'm here at Customer Contact Week, come by our booth and learn all about Fin and what we're up to!

    View post →
  • 2026-07-25 · Jason W. · Customer Highlight7 eng. (7 likes · 0 comments · 0 shares)

    Incredible work from the teams supporting this type of growth and scale!

    View post →
  • 2026-01-19 · Rosie M. · Event8 eng. (8 likes · 0 comments · 0 shares)

    On Thursday 26 February, the Frontend Tech team at Intercom is hosting an in-person evening in our Dublin office to talk about the state of …

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  • 2026-02-13 · Jason W. · Hiring / Recruiting8 eng. (8 likes · 0 comments · 0 shares)

    When it comes to design, Harun is THAT GUY. One of the most creative humans I know, and and all around great dude! Bring him on if you want …

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  • 2026-03-09 · Jason W. · Celebratory Announcement8 eng. (8 likes · 0 comments · 0 shares)

    Intercom / Fin is on 🔥🔥🔥 and we’re just getting started! 💪

    View post →

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