Fin
Customer Support AI · 199.9K followers · LinkedIn benchmark, last 12 months (original)
Momentum vs prior 12 months
Posts
227
+51%Posts/wk
4.4
+52%Avg engagement
160.2
smart avg / post
+64%Momentum
+73%
2nd half of window vs 1st
Engagement trend
Posting volume (bars) vs average engagement per post (line) — team only, original posts
Momentum over time
Change in average engagement per post vs the previous month — green gaining, red losing
Category mix
Cadence
Average engagement by day posted (Pacific time)
Team contribution
Team data through 2026-08-07 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.
What drives engagement
Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (12+ posts per category, 12+ per format) — too few posts to trust the average.
By category
By format
Best day: Monday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.
Best performing posts
- 2026-06-15 · Eoghan McCabe · Celebratory Announcement8.5K eng. (7.6K likes · 517 comments · 348 shares)
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in th…
View post → - 2026-03-02 · Eoghan McCabe · Industry Insight2.1K eng. (1.8K likes · 167 comments · 183 shares)
I wrote an article outlining my strong opinion on the one painful path that all SaaS companies must take if they wish to survive in this new…
View post → - 2026-06-15 · Des Traynor · Celebratory Announcement1.9K eng. (1.7K likes · 247 comments · 17 shares)
An exciting day today I'm so happy and proud for what this means for every single one of us who worked so hard, and I'm so incredibly thankf…
View post → - 2026-05-12 · Eoghan McCabe · Company Update1.8K eng. (1.5K likes · 111 comments · 137 shares)
We just changed the name of our company to Fin. Here's why
View post → - 2026-03-05 · Eoghan McCabe · Hiring / Recruiting1.7K eng. (1.6K likes · 70 comments · 11 shares)
The conventional wisdom when I was getting started was: Hire tried and true execs and get out of their way. There's a time for this still, b…
View post →
Worst performing posts — settled posts only (published ≥7 days before the data edge)
- 2026-06-24 · Paul Adams · Event3 eng. (3 likes · 0 comments · 0 shares)
Yes, I'm here at Customer Contact Week, come by our booth and learn all about Fin and what we're up to!
View post → - 2026-07-25 · Jason W. · Customer Highlight7 eng. (7 likes · 0 comments · 0 shares)
Incredible work from the teams supporting this type of growth and scale!
View post → - 2026-01-19 · Rosie M. · Event8 eng. (8 likes · 0 comments · 0 shares)
On Thursday 26 February, the Frontend Tech team at Intercom is hosting an in-person evening in our Dublin office to talk about the state of …
View post → - 2026-02-13 · Jason W. · Hiring / Recruiting8 eng. (8 likes · 0 comments · 0 shares)
When it comes to design, Harun is THAT GUY. One of the most creative humans I know, and and all around great dude! Bring him on if you want …
View post → - 2026-03-09 · Jason W. · Celebratory Announcement8 eng. (8 likes · 0 comments · 0 shares)
Intercom / Fin is on 🔥🔥🔥 and we’re just getting started! 💪
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