Imagine AI
All companies

Decagon

Customer Support AI · 77.1K followers · LinkedIn benchmark, all time (original)

data through 2026-09-10
Excluding from this report:Company page reset

Momentum — all time

Posts

289

Posts/wk

2.2

Avg engagement

120.8

smart avg / post

Momentum

+51%

2nd half of window vs 1st

2024-03-18 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — team only, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-03-05 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — not counted in this reportExcluded — undo

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (15+ posts per category, 15+ per format) — too few posts to trust the average.

By category

Hiring / Recruiting161.449 posts
Celebratory Announcement161.174 posts
Product Update106.122 posts
Customer Highlight93.417 posts
Event88.748 posts
Industry Insight83.153 posts
Company Update161.312 posts · low n
Personal Story157.511 posts · low n
Meme / Humor138.53 posts · low n

By format

Image176107 posts
Video113.628 posts
Text Only81.6141 posts
Carousel145.812 posts · low n
Document130.11 post · low n

Best day: Monday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2024-10-08 · Aaref Hilaly · Celebratory Announcement1.2K eng. (1.1K likes · 89 comments · 35 shares)

    As an entrepreneur, I led Clearwell Systems -- a legal-tech company -- from $0 to $100m in ARR in 6 years. Then as an investor at Sequoia an…

    View post →
  • 2025-08-22 · Bihan Jiang · Hiring / Recruiting1.2K eng. (916 likes · 246 comments · 3 shares)

    Excited to step into my new role as Director of Product at Decagon! In the past year, we’ve grown the company exponentially, partnered with …

    View post →
  • 2026-01-28 · Ashwin Sreenivas · Celebratory Announcement966 eng. (866 likes · 71 comments · 29 shares)

    I’m excited to announce that Decagon has raised $250M in Series D funding at a $4.5B valuation, co-led by Coatue Management and Index Ventur…

    View post →
  • 2025-09-29 · Aaref Hilaly · Personal Story957 eng. (907 likes · 41 comments · 9 shares)

    This is the kind of tenacity I love to see in a founder: our close friend Zareen Khan, of Zareen's Restaurants fame, found her delivery van …

    View post →
  • 2025-10-08 · Ashwin Sreenivas · Celebratory Announcement851 eng. (807 likes · 38 comments · 6 shares)

    Big milestone for the Decagon team. We recently crossed 1 trillion tokens processed with OpenAI models! Huge thanks to OpenAI for the partne…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2025-10-21 · Ansaf Kareem · Event5 eng. (3 likes · 2 comments · 0 shares)

    🚨 Less than 24 hours left to register! Tomorrow, I’ll be joined by Paloma Ochi to unpack hard-won lessons and frameworks from her experienc…

    View post →
  • 2024-05-02 · Daniel C. Liem · Product Update6 eng. (6 likes · 0 comments · 0 shares)

    We are one step closer to our vision of building a flexible, composable, e2e evaluation system for gen AI that just works at scale in test a…

    View post →
  • 2025-03-21 · Daniel C. Liem · Industry Insight7 eng. (5 likes · 2 comments · 0 shares)

    At a certain point, quality is the only thing that will differentiate you in any industry. > "“Move fast and break things” no longer cuts it…

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  • 2025-11-04 · Ansaf Kareem · Industry Insight8 eng. (8 likes · 0 comments · 0 shares)

    Rain is shaping the future of money. And the biggest financial institutions in the world are realizing it. Incredible partnership that will …

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  • 2024-10-24 · Daniel C. Liem · Celebratory Announcement9 eng. (9 likes · 0 comments · 0 shares)

    Congrats Tiger and David on $25M – love seeing AI-enabled technologies take on largely untapped, super-verticalized industries that are over…

    View post →

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