Imagine AI
All companies

Decagon

Customer Support AI · 77.1K followers · LinkedIn benchmark, last 12 months (original)

data through 2026-09-10
Excluding from this report:Company page reset

Momentum vs prior 12 months

Posts

104

-24%

Posts/wk

2

-23%

Avg engagement

143.9

smart avg / post

+21%

Momentum

not enough posts

2nd half of window vs 1st

2025-09-30 → 2026-09-30 · Benchmark by Imagine AI · methodology at benchmark.imagineai.me/dashboard/methodology

Engagement trend

Posting volume (bars) vs average engagement per post (line) — team only, original posts

Momentum over time

Change in average engagement per post vs the previous month — green gaining, red losing

Category mix

Cadence

Average engagement by day posted (Pacific time)

Team contribution

Team data through 2026-03-05 — employee scrapes lag this window; low numbers here mean stale data, not a quiet team.

Company page posts — not counted in this reportExcluded — undo

What drives engagement

Smart avg engagement per post across every post in this window. Gray rows at the bottom are under the sample floor (8+ posts per category, 8+ per format) — too few posts to trust the average.

By category

Celebratory Announcement18528 posts
Hiring / Recruiting173.519 posts
Company Update171.210 posts
Product Update129.29 posts
Event125.712 posts
Industry Insight116.416 posts
Personal Story157.66 posts · low n
Customer Highlight138.44 posts · low n

By format

Image182.753 posts
Video141.213 posts
Text Only101.634 posts
Carousel172.24 posts · low n

Best day: Tuesday. Best time block: 3pm–6pm UTC. Timing detail is in the Cadence chart above.

Best performing posts

  • 2026-01-28 · Ashwin Sreenivas · Celebratory Announcement966 eng. (866 likes · 71 comments · 29 shares)

    I’m excited to announce that Decagon has raised $250M in Series D funding at a $4.5B valuation, co-led by Coatue Management and Index Ventur…

    View post →
  • 2025-10-08 · Ashwin Sreenivas · Celebratory Announcement851 eng. (807 likes · 38 comments · 6 shares)

    Big milestone for the Decagon team. We recently crossed 1 trillion tokens processed with OpenAI models! Huge thanks to OpenAI for the partne…

    View post →
  • 2025-11-05 · Bihan Jiang · Hiring / Recruiting712 eng. (635 likes · 77 comments · 0 shares)

    Recently passed one year at Decagon! It’s been an energizing year, building AI agents that represent the world’s most loved brands, and work…

    View post →
  • 2026-01-22 · Ashwin Sreenivas · Company Update523 eng. (493 likes · 27 comments · 3 shares)

    Spotted in SF this week: our billboard from OpenAI’s Frontier Builders campaign! We’ve been building alongside and with OpenAI since our ear…

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  • 2026-02-10 · Ashwin Sreenivas · Celebratory Announcement481 eng. (459 likes · 16 comments · 6 shares)

    Fresh off our Series D, we took the whole company to Hawaii! Getting everyone in one place, outside the office, was a chance to slow down an…

    View post →

Worst performing posts — settled posts only (published ≥7 days before the data edge)

  • 2025-10-21 · Ansaf Kareem · Event5 eng. (3 likes · 2 comments · 0 shares)

    🚨 Less than 24 hours left to register! Tomorrow, I’ll be joined by Paloma Ochi to unpack hard-won lessons and frameworks from her experienc…

    View post →
  • 2025-11-04 · Ansaf Kareem · Industry Insight8 eng. (8 likes · 0 comments · 0 shares)

    Rain is shaping the future of money. And the biggest financial institutions in the world are realizing it. Incredible partnership that will …

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  • 2025-11-07 · Ansaf Kareem · Celebratory Announcement9 eng. (9 likes · 0 comments · 0 shares)

    Congratulations to Immad Akhund and the entire team at Mercury on these incredible milestones - consistent, profitable growth at incredible …

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  • 2025-10-30 · Daniel C. Liem · Industry Insight10 eng. (10 likes · 0 comments · 0 shares)

    How we build internal workflows in the future won't be through adopting traditional SaaS or point solutions - it will be custom-tailored and…

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  • 2025-10-27 · Ansaf Kareem · Industry Insight12 eng. (12 likes · 0 comments · 0 shares)

    👇 Great advice for anyone building a startup - Jesse Zhang, CEO and Co-Founder of Decagon shares his biggest learning from his first startu…

    View post →

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