Conduit AI
Customer Support AI · 3.8K followers · LinkedIn benchmark, last 12 months (original)
Report card vs prior 12 months
Posts
202
+330%Posts/wk
3.9
+333%Median eng.
45.5
-33%Smart avg
53.6
-42%Total eng.
13.5K
+199%Baseline vs market
- Median engagement 45.5 — top 41% of 87 tracked companies · top 45% of Customer Support AI (n=11)
- Posts per week 3.9 — top 54% of 87 tracked companies · top 55% of Customer Support AI (n=11)
- Engagement per 1K followers 17.47 — top 21% of 84 tracked companies · top 27% of Customer Support AI (n=11)
What worked
- Industry Insight — smart avg 66.6 across 62 posts (1.5× typical)
- Customer Highlight — smart avg 55.6 across 32 posts (1.2× typical)
- Product Update — smart avg 39.5 across 73 posts (0.9× typical)
Best format: Text only (smart avg 70.2, 79 posts). Best day: Thursday. Best time block: 3pm–6pm UTC. Floors: 11+ posts per category, 11+ per timing bucket.
Who carried it
- 1. Cole Rubin · Co-founder & CEO — 8.4K engagement over 69 posts (74% of team engagement)
- 2. Punn Kam · Co-founder — 3.0K engagement over 33 posts (26% of team engagement)
Top-person dependency: 74% of team engagement rides on one poster.
Top posts
- 2026-04-09 · Cole Rubin · Product Update2.1K eng. (616 likes · 1.5K comments · 17 shares)
Hey short-term rental and hotel operators, I built a free tool for you this week. It connects your PMS directly to Claude and gets you set u…
View post → - 2026-01-12 · Cole Rubin · Industry Insight605 eng. (488 likes · 101 comments · 16 shares)
I called a restaurant to change my reservation last week. An AI answered and actually surprised me: 30 seconds later, my reservation was cha…
View post → - 2026-04-01 · Punn Kam · Industry Insight268 eng. (237 likes · 28 comments · 3 shares)
Claude Code's source code leaked today. Someone found a source map accidentally shipped in the npm package (where code updates are distribut…
View post →
Summary
- Posting pace rose 333% vs the prior 12 months (0.9/wk → 3.9/wk).
- Typical-post engagement fell 33% (median 68 → 45.5).
- Industry Insight posts earned 1.5× the company's typical post (62 posts).
- Cole Rubin drove 74% of team engagement — a single-poster dependency worth watching.
- Median engagement of 45.5 sits in the top 41% of 87 tracked companies.